Who is responsible for your data

The data controller for this website is Kevin Airey, trading as The Digital Chaos, Res La Palmera, Estepona, 29680, Spain, NIE [available on request]. Contact: hello@digitalchaosshop.com.

What data we collect

Depending on how you use this site, we may collect:

• Name, email address and phone number (if provided via the quote/contact form or newsletter signup)
• Details about the product or commission you're enquiring about
• Technical data such as IP address, browser type and pages visited, via analytics tools
• Interaction data if you use the live chat widget

Why we collect it

• To respond to quote requests and enquiries (legal basis: pre-contractual steps taken at your request)
• To send newsletter updates, if you've subscribed (legal basis: your consent, given via the signup form - double opt-in via Brevo)
• To understand how visitors use the site and improve it (legal basis: consent, via cookie banner - see Cookie Policy)
• To run advertising and measure its performance via Meta Pixel (legal basis: consent, via cookie banner)

Who we share it with

We use the following third-party services, which may process your data on our behalf:

• Brevo (email marketing platform) - stores newsletter subscriber data
• Google Analytics - processes anonymised/aggregated browsing data
• Meta (Facebook/Instagram) - processes data for advertising via Meta Pixel, if you've consented
• WhatsApp Business (Meta) - powers both the on-site chat widget and any direct WhatsApp conversations; standard WhatsApp/Meta data terms apply
• Cloudflare - content delivery and security, processes technical/IP data as part of normal website operation
• [Hosting provider] - stores website data on their servers

Some of these providers (Google, Meta) may process data outside the EU/UK; where they do, they rely on mechanisms such as the EU-US Data Privacy Framework or Standard Contractual Clauses.

How long we keep your data

• Quote/enquiry data: [X months/years - decide a reasonable retention period, e.g. until the enquiry is resolved plus a reasonable window]
• Newsletter data: until you unsubscribe
• Analytics data: per each provider's default retention settings

Your rights

Under GDPR, you have the right to access, correct, delete, restrict, or port your data, and to object to processing based on legitimate interest or consent (including withdrawing newsletter consent at any time via the unsubscribe link). To exercise any of these rights, contact hello@digitalchaosshop.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

Children

This website is not directed at children, and we do not knowingly collect data from anyone under 16.

Changes to this policy

We may update this policy from time to time; the current version will always be available on this page.